Canon Users
I had an incident over the weekend which I lost my primary super Telephoto lens, during an assignment at a week two XFL game between DC Defenders and the New York Guardians. So, I wanted to give you a little bit of insight on my experience trying to get it repaired and/or replace.
I was already aware that Canon did not service my Canon EF 400Mm f/4 DO IS USM, so I was prepared to contact my go to service provider who fixes out of warranty lenses.
That changed when I posted a short description about my experience to Twitter which in part @CanonUSAimaging responded to my post, suggesting that I contact Canon Professional Services.
So, I went ahead and contacted CPS and they informed me via email (which I already knew) that Canon doesn’t service the Canon EF 400Mm f/4 DO IS USM anymore.
If you have a lens that is out of warranty such as mine was (Canon EF 400Mm f/4 DO IS USM) which canon stop servicing in October 2018, this means that they no longer have a parts stock available for repairs, nor is the unit eligible for internal service at their Canon Factory Service Centers.
The technician will suggest to you the Canon Upgrade Program as a possible option.
Please know that if they don’t have your current model in stock, like I’ve experienced, they will suggest upgrading to the next model at a 15% discount off the sale price; an example of this: $6,899.00 for the new model which comes out to about $5,864.15
They will also give you an option to purchase a refurbished model at a 10% discount which comes to about $5,277.
🤔 If you have Canon Professional Services like I do, make sure you purchase a lens that Canon is still servicing or find deal on a used model either via a private seller, eBay, B&H photo and or adorama, etc.
This is contingent upon a third-party source not being able to fix your current lens
I was able to get a replacement for my broken Canon EF 400Mm f/4 DO IS USM which I will end up selling for parts. I got my replacement lens the Canon EF 400mm f/4 DO IS II USM for $4,139.40 and it’s a version II 🙌🏾
If you aren’t willing to spend or can’t spend the money on a newer model you can STILL find a replacement for an older or the same model lens on eBay at a very reasonable price.
I hope this information was helpful to you all.